Your COVID-Safe Visit
Welcome back to The Malthouse. The safety, welfare, and experience of everyone who enters our venue is our highest priority.
We recognise that during this time, it is our duty to protect our community—you, your family, friends, and neighbours. Here, at The Malthouse, our team is always looking out for you!
The Malthouse is a COVID-Safe venue. We cut no corners. We have introduced strict safety and hygiene measures in line with Victoria’s Department of Health and Human Services guidelines to prevent the transmission of COVID-19. We continue to regularly monitor all government updates to ensure our procedures reflect current directives.
Please note that the safety measures below may be updated, so please check this page again prior to your visit. To make your experience as seamless and enjoyable as possible, we ask that you take your time to read the information below to best prepare you for your visit to The Malthouse.
Together, we can keep everyone safe. We thank you in advance for your cooperation.
WHAT WE ARE DOING
- Regular professional cleaning of high contact surfaces and shared public facilities
- Physically distanced seating in all indoor and outdoor venue spaces
- Reduced capacity in all venue spaces
- Real-time occupancy counters installed to manage capacity in bathrooms
- Hand sanitising stations and handwashing facilities provided throughout our venue
- Cashless payments only at The Malthouse Bar and MALT Kitchen & Pantry
- Pre-ordering available via Mr Yum here for dining in and takeaway orders to minimise queuing
- Acrylic safety screens installed at The Malthouse Bar, MALT Kitchen & Pantry, and Box Office to minimise contact
- e-Tickets sent to your email to show ushers upon entering the theatre and reduce queuing at Box Office
- Commercial-grade sterilisation of all glasses, dishes, and cutlery. Environmentally-friendly disposable cutlery and cups are also available
- Clear physical distancing markers and signage to help guide you safely through the venue
- Trained staff to assist you, who are familiar with all COVID-19 safety and hygiene protocols
- Increased air circulation to promote fresh clean air in all indoor spaces
BEFORE YOU ARRIVE
- Please do not visit if you are feeling unwell, if you are experiencing flu and cold-like symptoms, are awaiting the results of a COVID-19 test, have returned from overseas or have been in an outbreak area listed here
- Ensure your contact information is up to date. Log in to your existing online account or create a new account here. Check all your account details are current so you can receive your e-Tickets and in case we need to contact you before or after your visit
- Pack your fitted mask. Masks must be worn inside the venue at all times and outdoors when you are unable to socially distance from others. Face coverings and shields are not a suitable alternative.
- Travel to the venue by car if possible to avoid contact with others on public transport. See here for detailed parking information in the precinct
- Consider downloading the COVID-Safe app for contact tracing purposes
WHILE YOU ARE HERE
- Wear a fitted mask all times when you are inside the venue and outdoors when you are unable to socially distance from others. You may temporarily remove your mask only when you are eating or drinking.
- Register for contact tracing if your visit is longer than 15 minutes or you are dining in. You must register your contact details via the QR code on your table
- Follow the instructions of our trained staff at all times during your visit. Please remember, our staff are here to keep you safe, so please be kind and patient
- Practice social distancing at all times. Maintain a minimum distance of 1.5 meters from others, avoid mingling, queue where indicated, and follow instructions from staff
- Regularly hand sanitise or wash your hands for at least 20 seconds with hot water and soap
- Cough and sneeze into your elbow while wearing your mask
- Pay attention to signs and physical distancing floor markers to guide you safely around the venue
Please note, patrons who do not comply with these conditions or follow the instructions of our staff will be refused entry and asked to leave to ensure the safety of all visitors, artists, and staff.
The venue is professionally cleaned on a regular schedule. All high contact surfaces including doors, tables, rails, chairs, and shared public facilities are thoroughly disinfected.
Social distancing is required at all times. We have installed real-time occupancy counters in all bathrooms, and floor markers at The Malthouse Bar, MALT Kitchen & Pantry, and the Box Office for queuing. Our staff are monitoring social distancing to keep everyone safe.
Please maintain a minimum distance of 1.5 meters from others, avoid mingling, queue where indicated, and follow instructions from staff.
Yes. Masks must be worn at all times when you are inside the venue and outdoors when you cannot social distance from others. Masks may be temporarily removed when you are eating or drinking. Face coverings and shields are not a suitable alternative.
Yes. We are required to collect your contact information if your visit is longer than 15 minutes or if you dine in at the venue. There is a QR code placed on all indoor and outdoor tables, please check in via the QR code as soon as you are seated.
We are legally obligated to store contact information for a 28 day period. Your information is kept for contact tracing purposes only. It is stored securely and then destroyed after this time period.
Please do not visit The Malthouse if you feel unwell. Stay home and get tested. We have a flexible returns and exchanges policy to accommodate your needs. View Malthouse Theatre’s Returns and Exchanges policy here.
If you are unwell, have visited a hotspot, or have been asked to self-isolate before an event, please email the Box Office to arrange an alternative event date. Please view our Returns and Exchanges policy here.
If you are displaying cold or flu-like symptoms after attending an event, please contact the Department of Health and Human Services 24-hour hotline 1800 675 398 or call your doctor and mention your symptoms and risk factors. They will determine if you need to be tested for coronavirus (COVID-19).
We will send you a text message and/or email to your supplied mobile phone number or email address notifying you of the cancellation as far in advance as possible. Ensure your contact information is up to date by logging into your online account here.
If an event is cancelled, you will be offered a full refund or the option to move into an alternative date if one is available.
For patrons attending an event at Malthouse Outdoor Stage, we recommend bringing a fitted mask, a hat, and a raincoat just in case. Masks are no longer mandatory, but we strongly recommend that you wear a fitted mask whenever you cannot maintain 1.5 metres distance from others. At least one member of your group should have a mobile phone so you can access your e-Ticket, check in for contact tracing purposes, and order food. Please approach the Box Office if you cannot locate your e-Ticket.
We do not have a cloakroom. Please do not bring valuable belongings, large items or bags.
We have made significant changes to our ticketing policy to ensure the safety of everyone who visits The Malthouse and provide more flexibility for refunds and exchanges for patrons that experience cold and flu-like symptoms. View Malthouse Theatre’s ticket information here.
You will be emailed your e-Tickets in your order confirmation email at the time of purchase.
Please ensure your email address is up to date in your account here so you can receive your e-Tickets. Check your Junk/Spam folder if it does not arrive directly into your inbox.
Yes. The indoor all-gender, female, and accessible bathrooms are open for use. Real-time occupancy counters have been installed to advise visitors when each bathroom is at full capacity. Please ensure you practice social distancing in the bathrooms and clean your hands thoroughly with soap and hot water for at least 20 seconds before exiting.
We are currently not accepting bookings or enquiries for all theatre and rehearsal room spaces.