Ticket Information

Image: Phoebe Powell

TICKETS AND DISCOUNTS

Tickets can be purchased

  • Online through this website via the What's On menu;
  • By calling 03 9685 5111 (select option 2 for Box Office); or
  • In person from our Box Office located in the foyer of The Malthouse at 113 Sturt Street, Southbank, Victoria

 

View our full Terms and Conditions and Refund and Exchange Policy.

 

Malthouse Theatre is committed to compliance with the LPA Ticketing Code of Practice and we endeavour to follow these guidelines as required by our LPA membership. For further information on these guidelines, you can download a copy of the Code of Practice below. For any enquires, please contact our Box Office on 03 9685 5111 or boxoffice@malthousetheatre.com.au.

Malthouse Theatre recognises TodayTix as an authorised vendor of Malthouse Theatre production tickets.

MALTHOUSE OUTDOOR STAGE GROUP BOOKINGS

Our priority is to keep you safe as we adapt to the changing government restrictions for events in Victoria.

In planning events for the Malthouse Outdoor Stage, it was our goal to get as many audience members into the space as possible, after almost a year without live performance. To do that, we looked at every way of maximising the number of people we can fit in the amphitheatre, while still following current government restrictions to keep everyone safe.

A change in government restrictions means you are no longer required to keep social distance between groups. Therefore, we are allowing multiple groups to sit at the outdoor cabaret tables that can accommodate six audience members.

Bookings are now available in groups of two, and any group size that is a multiple of two. Please be aware that you may be sharing a table with other audience members.

You will still be required to check in on entry and adhere to our venue's COVID-Safe rules.

While you are at at the Malthouse Outdoor Stage, our priority is to keep you safe while you enjoy the show. We will continue to adapt to the new changes in restrictions as we bring live performance back to our stages again.

MALTHOUSE OUTDOOR STAGE WEATHER CONDITIONS

We play rain, hail or shine unless it is deemed unsafe to proceed. If it is necessary to cancel an event, we will contact you via email and SMS. Wherever possible we will notify patrons in advance of the scheduled event time.

DISCOUNTED TICKETS

CONCESSION

The following forms of identification are valid for the purchase of concession price tickets to Malthouse Theatre events:

  • Valid Government issued Health Care Card
  • Valid Student Card (including University)
  • Valid MEAA Membership Card

Online ticket buyers will be required to present a valid form of concession to the Box Office to be issued a print at home ticket. Ticket buyers will be automatically charged the difference in price if a valid form of concession is not presented to the Box Office within 48h of collecting their tickets.

Because the Night concession tickets will be available in limited quantities for all performances.

 

COMPANION CARD

Malthouse Theatre honours Companion Cards. Holders of this card are entitled to a complimentary ticket for their companion. To book using a Companion Card, please contact the Box Office and present your Companion Card upon collection of your tickets.

 

SUSPENDED TICKET DISCOUNTS

The following discounted ticket types will not be available to Malthouse Theatre events until further notice:

  • Seniors
  • Under 30s

COVID-SAFE RETURNS AND EXCHANGES

In addition to the conditions outlined in the LPA Ticketing Code of Practice, a patron may request one exchange per ticket free of charge up to 24 hours before the event if they are experiencing cold or flu-like symptoms without written documentation. This exchange will be facilitated if one is available and if permitted under the restrictions of the day. If an exchange is not available, the value of the ticket will be held by Malthouse Theatre until a time an exchange is available. This credit is non-refundable and must be used within three months.

A patron may request an exchange or refund for a ticket within 24 hours of the event, or up to 48 hours after the event if they are experiencing COVID-19 symptoms and provide written documentation. Acceptable documentation includes, and is not limited to, written medical evidence of a positive COVID-19 test result, or that a COVID-19 test has been administered within a reasonable timeframe and the patron has been asked to self-isolate while awaiting results.

Please note, all refund and exchange transactions must be negotiated with the person that purchased the tickets.