Can I return or exchange my tickets?
Tickets are non-refundable. However, it may be possible to exchange your tickets for the same production on a different date. Exchanges, where permissible, are subject to conditions and fees. Please see our guide to Returns and Exchanges.
What time should I collect my tickets from the Box Office?
Tickets for all performances can be collected in advance, at any time, from the Box Office. On the day of the performance, we recommend collecting your tickets at least 30 minutes in advance of the show to avoid queues.
Do you offer discounted tickets?
Season Pass holders receive up to 30% off standard single ticket prices. For more information on Season Passes click here. For more ways to save, please see our full concessions policy.
Do you have gift vouchers available?
Yes. Hard copy gift vouchers are available from our Box Office, and digital gift vouchers are available on our website here.
How does the Flexi Date option work for Season Passes?
Simply choose the Flexi Date option when booking a Season Pass online or via the paper form for one or all of your desired productions in Season 2020. Your discounted price will be locked in for the shows you have selected. Subscribers who select a Flexi Date option will receive a reminder email to nominate a preferred performance date and time two weeks before Opening Night, or earlier if availability becomes limited for that production.
POLICIES & PERFORMANCES
What happens if I am running late for a performance? Will they let me in? Do I get a refund on my ticket?
Being late affects performers and the rest of the audience. Where possible, we attempt to establish a suitable latecomers entry point, but we advise audiences not to rely on this. We reserve the right to admit latecomers during a suitable break in the performance and to a different seat.
Latecomers are not entitled to a ticket refund or exchange unless as outlined in the Live Performance Australia Ticketing Code of Practice. Exceptions may occur at our discretion. For more information see our full terms and conditions.
Where can I find the running time for a production?
Much of the work produced by Malthouse Theatre is a new piece of writing, and is in the process of development right up until opening night. Therefore, we are often unable to publish a confirmed running time until previews have begun. When confirmed, the running time will be posted on the individual production pages.
Where can I find content and trigger warnings for shows?
A lot can change along the journey from concept to production, as scripts are rewritten, actors make offers, designers bring in new elements, and directors make big changes right up to opening night. We publish content warnings for all our shows to give you an idea of what to expect, and we do our best to keep this information up-to-date throughout rehearsals as the show takes shape. We do our best to warn audiences well in advance about what you’re about to see, but it’s important to be aware that things may change at the last minute. Click here for more information about content warnings and more specific warnings for individuals productions.
What is your babes in arms policy?
For the majority of Malthouse Theatre productions we post recommended age warnings, and we kindly ask that these extend to all those who enter our theatres (including Babes in Arms). For productions without recommended age warnings we require children over the age of 2 to hold a ticket and occupy their own seat.
Do you sell programs?
Programs for all Malthouse Theatre Season shows are available one hour before the performance commences. These are sold by donation from the foyer of our building. A digital version is also available on the individual production page.
EATING & DRINKING
When does the bar and café open?
*Please note The Malthouse is temporarily CLOSED to the public*
Can I make a reservation for dinner?
The Café does not accept reservations. We recommend that you arrive at least 40 minutes prior to your chosen performance should you wish to have a meal.
Can I eat and drink in the theatre?
We permit cold drinks in the theatre, and we ask that you transfer them into a plastic container before entering the theatre. Transfer stations are available near the entry to each theatre.
Where do I park?
Limited on-street parking is available on Grant Street, Sturt Street and Dodds Streets. Two disabled parking spaces are just outside The Malthouse entrance on Sturt Street. The closest secure carparks are only a 10-minute walk away:
Where are the toilets?
Gendered bathrooms are located directly opposite The Malthouse Bar on the ground floor of our Foyer. A single-stall, accessible, gender-neutral bathroom is located to the left of The Café.
What’s the difference between The Malthouse and Malthouse Theatre?
The Malthouse is the name of our building and the home of Malthouse Theatre. It houses three theatres, rehearsal studios, meeting rooms, a bar and a café, all in the heart of Southbank.
Malthouse Theatre is an independent Australian theatre company, creating performances that cut to the core of the human experience.
What’s the history of the building?
In 1986, Carlton and United Breweries gifted the historic Malthouse to the State Government of Victoria. It was re-developed as an agile and contemporary theatre complex, and became the home of Playbox Theatre, later Malthouse Theatre. It was rebranded as The Malthouse in 2014.